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Jefferson Financial Credit Union
eBranch ONLINE BANKING
ELECTRONIC FUND TRANSFER DISCLOSURE STATEMENT AND AGREEMENT
This Agreement, together with our other Agreements and Disclosures governs your use of Jefferson Financial Online Banking Service (eBranch) and/or the Bill Payment Service (ePay) which allow you to transfer funds, review account activity, pay bills, and exchange electronic messages with Jefferson Financial by e-mail or by using the Contact Us Section of our website. By using these services, you agree to the terms and conditions of this Agreement. Please read this Agreement carefully and retain for your records.
Definitions
As used in this Agreement, "the Service" or "eBranch" means Jefferson Financial Online Banking Service that provides access to your account(s). "Account" means the share which you designated when you applied for the Service and from which we make payments on your behalf. "Password" is the temporary code provided when you initially signed on to the Service with an existing audio PIN, or the code that you select after the initial sign-on that allows you to access the Service. "Web access device" means the combination of an Internet-enabled device equipped with a qualified browser that provides Internet access to the World Wide Web and your Internet Service Provider. "Accounts" means the Primary Account and the other deposit and loan accounts to which you have access through the Service. "Authorized User" is a person who is a common owner of all Accounts or to whom you have provided your User ID and Password, whether or not that person is a common owner of all Accounts. "You" and "your" refer to the person(s) or entity subscribing to or authorized to use the Service. "We," "us," "our" and "the Credit Union" or "CU" refer to Jefferson Financial or "Jefferson Parish School Board Employees’ Credit Union".
Equipment and Software Requirements
To use the Online Banking Service, you need either a personal computer ("PC") with a modem and a web browser which uses 128-bit encryption technology (Netscape's Navigator® Version 3 or Microsoft's Internet Explorer® Version 3 are the minimum required versions) or another "Web access device". Jefferson Financial suggests that you use the most recent version of Microsoft's Internet Explorer® or Netscape's Navigator® in order to benefit from the strongest encryption technology available. You are responsible for the set-up and maintenance of your home computer and modem or Web access device. We are not responsible for any errors or failures from any malfunction of your computer or any virus or other problems related to the use of the Online Banking Services.
You may use your Web access device to obtain balance and other information about your accounts and to transfer funds between certain accounts. You may also use your Web access device, if you access the Bill Payment Service, to direct us to make payments from your Account to third parties ("Payees") whom you have selected in advance to receive payments through the Service.
Terms of the Service
This Agreement will remain in effect until terminated. It will automatically terminate if you cease to be a member of Jefferson Financial or if you fail to comply with any terms or conditions of this Agreement.
Limitation of Liability
Under no circumstances and under no legal theory, tort, contract, or otherwise, shall we be liable to you or any other person for any indirect, special, incidental, or consequential damages of any character, including, without limitation, damages for loss of goodwill, loss of use, data, or profits, work stoppage, computer failure or malfunction, or any and all other commercial damages or losses. In no event will we be liable for any claim by any third party.
In addition, we are not responsible for any error, damages or other loss you may suffer due to malfunction or misapplication of any system you use, including your browser (Netscape Navigator®, Microsoft Explorer® or otherwise), your Internet Service Provider, your software, or any equipment you may use (including your telecommunications facilities, computer hardware and modem) to access Internet Services or communicate with Jefferson Financial.
Access to eBranch Online Banking Services
In order to access the Service, you must complete and return an Online Banking Application. Only Authorized Users may access online accounts. At the time you initially access the Online Banking Services, you will be asked to provide your existing audio teller PIN and a temporary password established by Jefferson Financial. If you do not have an existing audio teller PIN, you will be asked to provide one on your secured application online. After receipt of your application, we will send you an email notifying you that you may access the Online Banking Service by using the PIN you specified on your application along with a temporary password established by Jefferson Financial. You will then be required to define your own Password once signed on to eBranch since the temporary password you used to login will expire. You should keep your Password in a secure location. Any person having access to your PIN and Password will be able to access the Online Banking Service and perform all transactions for all accounts you have linked for Internet account access, including reviewing account information and making payments to other persons.
Information About Your Accounts
At the present time, you may use eBranch Online Banking to:
- Withdraw funds from your savings and checking accounts via check.
- Transfer funds from your savings and checking accounts.
- Obtain balances, histories, and other information for your savings, checking, loan, and CD accounts.
- Make loan payments from your savings and checking accounts.
- Access your LOC, and HELOC accounts, to make loan advances on your pre-approved lines of credit.
- Determine if a particular item has cleared.
- Obtain tax information on amounts earned on savings and checking accounts or interest paid on loan accounts.
- Verify the last date and amount of your payroll deposit.
- Transfer funds to member accounts.
- Place stop payments and reorder checks.
- Personalize account titles
- Purchase Certificates of Deposit (CDs)
- Change PIN (Personal Identification Number), and password.
The following limitations on eBranch may apply:
- For security reasons, your access to the Service will be blocked in the event your Password is entered incorrectly on five (5) consecutive access attempts.
- There is an inactive time limit for a member, and a total time limit for a member’s session.
- This service may be interrupted for a time each day for data processing.
Balances shown may include deposits still subject to verification by us. The balances shown also may differ from your records because they may not include deposits in progress, outstanding checks, or other withdrawals, payments, or charges. In addition to viewing account information, you may use Online Banking to conduct the transfer of funds among accounts.
Account history information can be downloaded to your PC using Quicken®. Should you wish to download history information, you are solely responsible for the purchase, installation and support of such software packages.
Fees
There are no fees for access to eBranch Online Banking or ePay Online Bill Pay service.
Periodic Statements
All transactions conducted via Online Banking will be reflected upon your monthly and/or quarter financial statement from Jefferson Financial. For your records, you may wish to print the confirmation page that appears after completion of a transaction on Online Banking.
Liability For Failure To Make Transfers
If we do not complete a transfer from your account(s) on time or in the correct amount, we may be liable for your loss or damages. However, there are some exceptions. Jefferson Financial will not be liable, for instance:
- If, through no fault of ours, you do not have enough money to make the transfer.
- If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
- There may be other exceptions stated in our agreement with you.
Account Information to Third Parties
Authorized Use of the Service by Other Persons
You are responsible for keeping your Password and account data confidential. Because your Password can be used to access money in any of your accounts and to access information about any of your accounts, you should treat your Password with the same degree of care and secrecy that you use to protect other sensitive personal financial data. We are entitled to act on transaction instructions received using your Password, and you agree that the use of your Password will have the same effect as your signature authorizing the transaction. If you authorize other persons to use your Password in any manner, your authorization will be considered unlimited in amount.
Lost or Stolen Password
You will be liable for unauthorized use of your Online Banking PIN to the extent allowed by applicable federal and state laws. If you believe that your Online Banking PIN or Password has been lost or stolen or that someone has transferred or may transfer money from your account without your permission call: 1-800-259-2471. If you believe your PIN or Password has been lost or stolen, please use the "Maintenance" feature within the Online Banking section of our web site to change your PIN or Password.
You must notify us immediately as you could lose all the money in your account(s). If you tell us within two business days, you will lose no more then $50 if someone used your Online Banking Password without your permission. If you do NOT tell us within two business days after you learn of the loss or theft of your Online Banking Password, and we can prove we could have stopped someone from using your Online Banking Password if you had told us, you could lose up to $500.
Also, if your statement shows transactions that you did not make or authorize, tell us at once. If you do not tell us within 60 days after the statement was mailed or otherwise made available to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we may extend the time periods.
Error Resolution
In case of errors or questions about your electronic transfers or payments, call or write to us at the telephone number or address listed herein as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we send the first statement on which the problem or error appeared.1) Tell us your name and account number.
2) Describe the error or the transfer you are unsure of and explain why you believe it is an error or why you need more information.
3) Tell us the dollar amount and the date of the suspected error.If you notify us orally, we may require that you send us your complaint in writing within ten (10) business days.
We will tell you the results of our investigation within ten (10) business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to forty-five (45) days to investigate your complaint or question. If we decide to do this, we will credit your account within (10) business days for the amount you think is in error so that you will have the use of the money during the time it takes for us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account.
If we decide that there was no error, we will send you a written explanation within three (3) business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.
Contacting Jefferson Financial
You may contact us by:
-Using the Contact Us section on our website, which provides a secure method of communicating with us on the Internet.
-Telephoning us at 1-800-259-2471 during regular business hours.
-Writing to us at: Jefferson Financial, 2025 Paxton Street, Harvey, LA 70058.
Limits on Transfers
You are not permitted under applicable law to make more than six (6)-preauthorized transfers from a savings account each statement period. No more than three (3) may be made by check to a third party. If any transaction exceeds this limitation, the CU reserves the right to deny the transfer. Transfers made in person at Jefferson Financial are unlimited.
ePay Online Bill Payment Service
The Bill Payment Service permits you to use your Web access device to direct payments from your Share 4 checking account to third parties you wish to pay. Through the Bill Payment Service, you can pay bills from your Share 4 checking account to businesses or individuals. There are no fees associated with Jefferson Financial’s ePay Bill Payment Service.
At the present time, you may use ePay Online Bill Payment Service to:
- Set up "on-demand" payments - A bill with a variable amount due with each payment.
- Set up "monthly" payments - A bill that is due on the same day each month and is always the same amount.
- Set up "single" payments – A bill that is to be paid one-time only.
- Review bill payment transaction history.
- Access General Information about ePay.
The following limitations on ePay Online Bill Payment Service may apply:
- Merchants must be located in the United States.
- No payments are remitted to Government Taxing Authorities.
- No payments are remitted to any court system.
- You must allow at least five (5) business days for each bill payment (on-demand or monthly) to reach your merchant. You may schedule a payment at any time, but payments are actually sent to payees only on business days.
- You will be required to select and maintain a list of merchants you wish to pay via ePay. If a merchant you wish to pay does not appear in the merchant list supplied by Jefferson Financial, you may request that the CU add the merchant to the merchant list. You may make this request in ePay. You will receive an email from the CU when your merchant has been added.
- Most other additions, deletions, changes, or cancellations can be made by using the Service. The Institution reserves the right to refuse the designation of a Merchant for any reason.
- The Institution is not responsible if a bill payment cannot be made due to incomplete, incorrect, or outdated information provided by you regarding a Merchant or if you attempt to pay a Merchant who is not on your authorized payee list, or due to lost or misdirected mail, or if the account has insufficient funds.
- Bill payments are taken from your share (4) checking account on the morning of the processing date you request, if funds are available. Your checking account must contain sufficient available funds at the time the bill payment order is initiated for the payment to be processed; otherwise, you will be assessed a non-sufficient funds fee.
- You may change or stop a bill payment until 5:00 PM CST of the last business day preceding the processing date you originally gave us.
Inactivity and Termination
You are responsible for complying with all the terms of this Agreement and with the terms of the Account Agreements governing the deposit accounts which you access using Electronic Banking Services. We can terminate your electronic banking privileges (including the Bill Payment Service) under this Agreement without notice to you if you do not pay any fee required by this Agreement when due, or if you do not comply with the Agreement governing your deposit or loan accounts, or your accounts are not maintained in good standing. We will promptly notify you if we terminate this Agreement or your use of the Services for any other reason.
To cancel the Online Banking Service and/or Bill Payment Service, you must notify us and provide your name and address, and the effective date to stop the Service. Your final charge for the Bill Payment Service will be assessed at the end of your statement cycle. You may notify us by one of the following methods:
-By using the Contact Us section of our website
-By calling 1-800-259-2471
-By writing us at: Jefferson Financial, 2025 Paxton Street, Harvey, LA 70058.
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